Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
WHERE WE SHIP
Plot Twist currently ships within the United States to destinations available at checkout. We do not currently offer international shipping. Availability for P.O. boxes, military addresses, Alaska, Hawaii, or U.S. territories is determined by the options shown at checkout.
PROCESSING TIME
During our pre-launch period only, orders are expected to ship between September 18 and September 22, 2026. This temporary pre-launch shipping window replaces the standard processing timeframe for orders placed during this stage.
After the pre-launch period, most in-stock orders are prepared for shipment within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
If we cannot ship your order within the promised timeframe, we will contact you with an updated estimate and the option to accept the delay or cancel for a refund where required by law.
FREE STANDARD SHIPPING
Plot Twist offers free standard shipping on eligible domestic orders to the United States. Standard carrier transit is estimated at 3–5 business days after the carrier accepts the package. The shipping method, availability, and estimated delivery window shown at checkout control your order.
Delivery dates are estimates, not guarantees. Shipping availability may change for certain destinations or circumstances, and any applicable charge will be clearly displayed before payment.
TRACKING
When tracking is available, we will email a shipping confirmation with the tracking number after the carrier receives the package. Tracking may take up to 24 hours to update.
DELAYS
Carrier congestion, weather, holidays, address problems, or events outside our reasonable control may delay delivery. We will help investigate material delays, but we cannot guarantee carrier delivery dates.
ADDRESS CHANGES
Please review your address before placing an order. Contact us immediately at ben@meetplottwist.com if a correction is needed. We will try to update an address before fulfillment begins, but we cannot guarantee changes after an order has entered fulfillment or shipped.
If a shipment is returned because the address was incorrect, incomplete, unclaimed, or refused, we may refund the merchandise after it is received, less actual outbound or return carrier charges where permitted by law. We can also offer reshipment after any additional shipping cost is paid.
LOST, DAMAGED, OR INCORRECT SHIPMENTS
If tracking shows delivery but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us promptly so we can help investigate.
If an order arrives damaged, leaking, incomplete, or incorrect, contact us promptly at ben@meetplottwist.com with your order number and, when practical, photos of the package, product, and lot code. Plot Twist will replace or refund the affected product and cover reasonable related shipping costs. Do not mail an opened or leaking product unless we provide instructions.
SPLIT SHIPMENTS
Items in the same order may ship separately and may have separate tracking numbers. You will not be charged additional shipping solely because we split an order.
SUBSCRIPTIONS
Subscription orders ship at the delivery frequency selected at checkout: every 4, 8, or 12 weeks. You may cancel or change an upcoming renewal at any time before the next scheduled billing date. Once a subscription order has entered fulfillment, this Shipping Policy and our Return and Refund Policy apply.
CONTACT
Questions about shipping can be sent to:
Plot Twist / Fourfold Brands LLC
Email: ben@meetplottwist.com
999 SW 1st Ave
Miami, FL 33130
United States